All prices quoted are in British pounds sterling (£) and exclude Value Added Tax (VAT) currently at 17.5%. Whilst we try to ensure the prices are accurate changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.
Orders are accepted at the sole discretion of The Sustainable Building Resource Centre and are subject to your credit or account card being authorised for the transaction. We accept Visa, Visa Electron, MasterCard, Maestro, American Express, Solo.
You will receive a confirmation email within 48 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.
If you wish to pay by cheque please call us to place your order. Cheques should be made payable to "DCRS”.
Every effort is taken to ensure that the information contained in this web site is correct and up to date.
Online colour representation is given for guidance only, and can not be relied on due to the inherent variations in monitors. Printed colour charts are as accurate as possible, but may not exactly match actual shades because of the limitations of the printing process. The colour of paints supplied may not precisely match previously supplied samples or orders. Some unavoidable variations in colour can result from batch production, the inherent variation in mineral pigments and the variability of natural finishes.
The Sustainable Building Resource Centre disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. The Sustainable Building Resource Centre cannot be held responsible for any loss or damage that may arise from the use of this information.
Shipping costs on the website relate only to delivery within the UK mainland. International deliveries, as well as deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man, Channel Islands and Eire incur higher carriage charges and are individually quoted. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.
Methods of shipping varies between products, we will inform you of the method of shipping when we send confirmation.
All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Orders placed after 11am on Friday, any time on Saturday or Sunday will not be processed until Monday at the earliest.
If any goods arrive damaged, or are faulty or not as ordered then please inform us by telephone or email as soon as possible. This must be no later than 7 days from receipt of goods. We will then contact you to make arrangements for the goods to be returned and replaced. We would advise you to obtain a certificate of posting for goods which are returned to us.
You have a right to cancel your order, but this must be done within 7 working days of receipt of goods.
If you wish to cancel you must contact us in writing either by email, fax or letter. You should tell us exactly which products you would like to return, quoting the invoice number concerned. Cancellation by telephone cannot be accepted.
The goods must be returned to us in good condition and at your expense.
All monies which you paid to us for the returned goods, including the original cost of delivery to you will be repaid to you within 30 days.
To obtain a copy of these Terms and Conditions please send us your name and address and we will post or email a copy to you.
We endeavour to respond to all complaints within 5 working days. Please contact us. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.
Dorset Centre for Rural Skills Trading as The Sustainable Building Resource Centre is registered in England & Wales , registration no: 04731532 VAT no. 825 4082 38
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